Chisholm Automotive
Chisholm Automotive
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    • Training Workshops
    • Clients Experience
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  • Training Workshops
  • Clients Experience

Training Workshops Available

We tailor our workshops to align seamlessly with your business objectives

Our workshops are crafted to reflect your brands identity & values

Workshop 1

1 day workshop 10am - 4pm - 4 to 10 delegates per workshop . Can be onsite in retailer or arranged at local conference centre.

Receive & Welcome

  • Understanding customers behaviours styles & how we can adapt to match style. 

Effective Questioning

  • The 6 question types 
  • Soft questioning techniques

Qualification & Advance Rapport Building

  • What do we really want to know? 
  • Body language
  •  Active listening
  •  Pace
  • Empathy 
  • Minds eye

Workshop 2

1 day workshop 10am - 4pm - 4 to 10 delegates per workshop . Can be onsite in retailer or arranged at local conference centre.

Part Exchange Appraisal

  • Understanding the changes in the bought for cash market
  • Are you a buyer or a seller 
  • Process of checking the condition of the PX
  • Involving the customer in the appraisal
  • How to sell products within the valuation process

Presentation & Demonstration

  • Personalise the features and benefits when presenting the vehicle
  • Delivering an effective demonstration
  • Trial close the lost art!

Workshop 3

1 day workshop 10am - 4pm - 4 to 10 delegates per workshop . Can be on site in retailer or arranged at local conference centre.

Win-Win Outcomes

  • Understanding  assertive behaviours 
  • How to deal with aggressive behaviours
  • Understand and recognise submissive behaviour
  • How the correct behaviour choice will empower people in the work place

Negotiation Skills

  • Understanding the different types of negotiation
  • Negotiate to a win-win outcome
  • Objection handling

Close

  • Understanding different types of closing
  • How valuable silence is

Workshop 4

1 day workshop 10am - 4pm - 4 to 10 delegates per workshop . Can be in retailer or arranged at local conference centre.

Compliance

  • Consumer Duty overview
  • Vulnerable customers
  • Money laundering
  • Identity fraud (UK Driving licence)

Finance Sales / Regulations & Business User Advice

  • How the Consumer Act can benefit customers
  •  Tri-Party finance agreement why this is important to a customer
  • Business user advice & tax benefits
  • Commercial Vehicles BIK & AIA
  • User chooser opt put & BIK
  • HP & PCP consultative presentation
  • Bank & savings conversations

Workshop 5

1 day workshop, 10am - 4pm - 4 to 10 delegates per workshop . Can be on site in retailer or arranged at local conference centre.

Inbound Telephone Call

  • Structure of an incoming call
  • Understanding customer needs
  • How to overcome common objections
  • Rapport Building ! 
  • Active Listening
  • Appointment making
  • Handling a distance sale call

Outbound Prospect Call

  • Understanding the process of a prospect call
  • Diary follow up call
  • Finance renewal.  Good news & End of term Calls
  • Live calls or role play




Workshop 6

1 day workshop, Video sales training in retailer, Starts 10 AM morning, afternoon session finishes 4 PM

AM Session

  • Process of presenting a meaningful video!
  • Types of video presentations
  • Techniques to build confidence on camera 


PM Session

  • Live video prospecting
  • One to one coaching & feedback 

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