Chisholm Automotive
Chisholm Automotive
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    • Training Workshops
    • Clients Experience
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  • Training Workshops
  • Clients Experience

"Transform Your Team's Performance With Tailored Workhops"

We tailor our workshops to align seamlessly with your business objectives

Designed To Strengthen Your Brand Identity & Company Values

Workshop 1, Building Exceptional Customer Connections

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite or Conference Centre

Receive & Welcome

  • Understanding & master customers behaviours 
  • Adapt communication for stranger connections

Effective Questioning

  • The 6 essential questioning  techniques
  • Apply soft questioning for deeper insight

Qualification & Advance Rapport Building

  • What do we really want to know? 
  • Decode Body language & tone
  • Practice  active listening & pacing
  •  Build trust through empathy & alignment
  • Minds eye the inner thought 

Workshop 2, Mastering Part Exchange & Vehicle Presentation

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite or Conference Centre

Part Exchange Appraisal

  • Gain clarity on changes  in the bought for cash market
  • Learn to position yourself effectively : Buyer vs. Seller
  • Develop confidence in assessing PX condition
  • Engage the customer in the appraisal process to build trust
  • Discover how to turn the valuation process into a sales opportunity

Presentation & Demonstration

  • Personalise features & benefits to the customer needs & wants
  • Deliver impactful, structured demonstration
  • Master the trail close - the lost art of testing buying intent

Workshop 3, Negotiation Excellence & Win-Win Outcomes

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite or Conference Centre

Win-Win Outcomes

  • Recognise and manage assertive, aggressive & submissive behaviours
  • Learn techniques to diffuse unproductive behaviours
  • Understand  how behaviours choice shapes outcomes and workplace empowerment

Negotiation Skills

  • Explore the key negotiation types 
  • Apply strategies to reach mutually beneficial agreements
  • Strengthen objection handling

Close

  • Master different closing styles for different situations
  • Leverage silence as a powerful life & sales tool

Workshop 4, Compliance & Finance Sales Mastery

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite or Conference Centre

Compliance

  • Consumer Duty overview : ensuring fairness and transparency
  • Support vulnerable customers effectively 
  • Understanding and Preventing money laundering
  • Tackling identity fraud ,(with a focus on UK Driving licence)

Finance Sales / Regulations & Business User Advice

  • The Consumer Act: protecting customers and building trust 
  •  Tri-Party finance agreement why this matters to customers
  • Tax advantages and advice to business users
  • Navigating Commercial Vehicles benefits (BIK & AIA)
  • User Chooser schemes:  opt-out & BIK explained
  • HP & PCP consultative presentation skills
  • Bank & savings conversations confidently 

Workshop 5, Telephone & Prospecting Excellence

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite or Conference Centre

Inbound Telephone Call

  • Structure of an incoming call
  • Identify customer needs quickly and accurately
  • Overcome common objections with confidence
  • Rapport Building through tone & language
  • Active Listening
  • Effective appointment -making techniques
  • Handling a distance sale calls compliantly and  persuasively 

Outbound Prospect Call

  • Structuring a successful prospect call step by step
  • Diary follow up calls
  • Handling a Finance renewals,  good news & End of term conversations
  • Live calls or role play for real-time learning and feedback




Workshop 6 Video Sales Presentation Mastery

Duration : 1 Day - Time 10.00 - 16.00 - Format: 4-10 Delegates - Location: Onsite

AM Session

  • Step by step process for structuring a meaningful video message
  • How to tailor videos to customers needs and buying stages
  • Best practices for clarity , authenticity and professionalism
  • Types of Video presentations
  • Techniques to overcome camera nerves 
  • Body language, tone &  delivery that inspires trust
  • Using equipment, lighting, & framing  


PM Session

  • Live video prospecting
  • One to one coaching & feedback 
  • Notes and action plans for future improvement 

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